Your stage 2 response is your final response. The Code says it must confirm the complaint stage, the complaint definition, your decision and reasons, any remedy, any outstanding actions, and how to take the complaint to the Housing Ombudsman. This sample uses the Ombudsman's suggested wording for that last part.
What it covers
The dates of the stage 2 request and acknowledgement, and who reviewed it
The complaint, the decision and the reasons
Putting things right, including compensation
What still needs to be done
How to contact the Housing Ombudsman
SampleExtract from page 1 of 2
This is a short extract. Set up your organisation free to preview the full document filled in with your details. Start free
How to use it
Set up your organisation free. Your version is filled in with your own details as you answer the questions.
Preview it, then download it as PDF or Word and edit anything you need.
Take it to your governing body to adopt, publish it where needed, and mark it as adopted so we remind you when it's due for review.