Under the Complaint Handling Code you must acknowledge, define and log a complaint within 5 working days, set out your understanding of it and the outcome the resident wants, and say if any part isn't your responsibility. This sample letter does all of that.
What it covers
The date the complaint was received
Your understanding of the complaint, and the outcome the resident wants
The date of your full response
Help with communication, and the Housing Ombudsman's contact details
SampleExtract from page 1 of 1
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How to use it
Set up your organisation free. Your version is filled in with your own details as you answer the questions.
Preview it, then download it as PDF or Word and edit anything you need.
Take it to your governing body to adopt, publish it where needed, and mark it as adopted so we remind you when it's due for review.