The deadline
Landlords with 1,000 homes or more must submit by 30 September each year. Landlords with fewer than 1,000 homes must submit 6 months after their financial year-end.
| Financial year ends | Submission due by |
|---|---|
| 31 March | 30 September |
| 30 June | 31 December |
| 30 September | 31 March |
| 31 December | 30 June |
What to send
- your self-assessment against the Complaint Handling Code
- your annual complaints performance and service improvement report
- your governing body's response to the report
- links to your complaints policy and the other documents you've published.
You submit through the Ombudsman's online form. It asks for information about your organisation and links to your documents, and then for confirmation of whether you meet each provision of the Code.
If you're going to be late
The Ombudsman asks landlords to get in touch straight away at compliance@housing-ombudsman.org.uk, and only grants extensions in exceptional circumstances. A landlord that doesn't make its submission can be issued with a Complaint Handling Failure Notice, which is shared with the Regulator of Social Housing.
Questions
Our financial year ends on 31 March. When is our submission due?
If you have fewer than 1,000 homes, by 30 September.
How do we send it?
Through the Housing Ombudsman's online form, with links to your published documents.
What happens if we don't submit?
The Ombudsman can issue a Complaint Handling Failure Notice, which is shared with the Regulator of Social Housing. If you're going to be late, contact compliance@housing-ombudsman.org.uk straight away.
Sources
This guide is general information, not legal advice.